AI Conversational Assistance
Our Assistant is designed to offer truly value-adding conversations. Guiding customers to make informed decisions and get better-automated on-demand support through self-service. With no two conversations the same, its customer-centric approach adapts during the conversation to prevent harm and provide tailored support to those with specific needs.
Choose your own journey
Our Assistant empowers the customer to take control of the conversation.
Unlike traditional websites and old-style chatbots that follow fixed pre-planned conversational journeys, our Assistant allows the customer to take the journey they want. Whilst still ensuring that all the core points of the journey are completed in a way that best suits the customer.
This approach provides customers with a unique and tailored experience, leading to a higher level of customer empowerment and our goal of no two conversations being the same!
In-depth knowledge
We believe that a Conversational Assistant should be able to assist customers with a wide range of questions, from general day-to-day queries to more complex and specific ones. To achieve this, our experienced team has built a multi-layered knowledge base for our Conversational Assistant to use.
This unique knowledge database enables the Assistant to provide compliant answers to any questions posed by the customer. By having multiple layers of information available, the Assistant can quickly and efficiently provide accurate responses to customers, regardless of the complexity of the question. We believe that our multi-layered knowledge base is a key factor in providing our customers with the high-quality service they deserve.
Adapting to vulnerability
At Peppercorn, we understand that some of our customers may be vulnerable, on a short or longer-term basis and they may require additional support and assistance.
With our team’s years of experience in helping such customers, we’ve leveraged that expertise to build a Conversational Assistant that can identify and prevent harm. Our Conversational Assistant has been designed to adapt to the identification of vulnerability and can have a range of conversations, from providing enhanced explanations to handing over to one of our Customer Experience Specialists for that extra bit of individual support.
We believe that our commitment to identifying and supporting vulnerable customers via our Assistant sets us apart.
Always moving forward
A fundamental value for us is the commitment to continuous training and improving the abilities of our Assistant, based on every conversation. We believe learning from every single interaction is crucial in creating a conversational assistant that adds more value to our customers.
We’ve built our brand on the core company culture of forever improving, and this is reflected in our mission to constantly enhance the accuracy and quality of our Assistant’s responses.
This commitment to continuous learning and improvement is what sets us apart from our competitors and reinforces our position as a trusted and innovative leader in the industry.
Compliant conversations
At our company, we understand the importance of complying with regulations. Our team's in-depth technical understanding of the regulations has allowed us to incorporate reliable and complaint conversational design principles into the Assistant.
Our Assistant has been designed to provide accurate information that meets regulatory standards, ensuring that our customers receive the information they need without any legal or compliance issues.
Therefore, not only do we protect customer interests but it also gives us peace of mind that we’re operating in a compliant manner.